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  Frequently Asked Questions

 

What do you support?
We are able to provide the following: FTP, sendmail, HTML, applets, images, maps, shockwave, java, SMTP, POP 3, IMAP, CGI, Perl, SSL, sub-domains, custom 404 error, MySQL, Ibase, Telnet, SSH, virtual domains, DreamWeaver, PHP, ASP .NET, control panel, forwarded email, autoresponders, web mail, flash, FormMail, Frontpage extensions, real audio/video, WWW.
There are so many alternatives that we can not list them here. If you are looking for something and it's not on the list, please contact us and we will provide it to you.

How quickly will my account be setup?
Your account will be activated within seconds. It just depends on how fast you'll submit our DNS to the registrar.

How do I transfer from another provider to you?
It's very simple! Just update your DNS with your registrar and upload the files to our server. If you want to move the existent files as well, our staff will be happy to assist you, free of any charge.

Why chose ArchiWebhosting.com and not the competition?
We are fast, reliable and providing competitive prices. We can provide complete Internet solutions (from simple domain name registration to complex web design and web site development). We assure 100% great quality and services.

I am a complete novice. Can I use your services?
We strongly encourage you to ask for our assistance. No extra charges will be applied. Should you have any questions, don't hesitate to contact our staff.

May I pay by check or money order?
We accept VISA, MC, AX and Discover, as well as checks and money order.

Is the contract on a monthly basis?
The standard contract is on a 3 months basis. However, you may chose to pay on a 6 months basis or per year.

Do you offer 24 x 7 technical support?
Yes, we encourage you to open a trouble ticket using our ticketing system.

Will you place any ads on my site?
No ads or any kind of pop-up windows will be placed on your site. You are the owner and we are here to provide 100% great quality. Your web site's visitors can't find our name on your site, unless you chose to display it.

Will I be able to send and receive email using your server?
Yes, all usual email protocols are supported by our server (POP3/APOP, SMTP).
Forwarding and auto-answering features are also provided from your control panel.

To which search engines will you submit my site?
Your site will be submited for free to more than 200 search engines including major sites like Altavista, HotBot, Infoseek. For higher ranking we encourage you to use our quick submission program.

Will I be able to use my own scripts?
Yes, you can write and execute your own scripts. PHP, CGI, and Telnet access are provided.Our Linux-based server use the folowing software Linux 2.2.14C10 Perl 5.005_03 Apache 1.3.12 SendMail 8.9.3 Bind 8.2.2-P5 ProFTPD 1.2.0pre9 Cobalt OS 5.0.

Will you register my domain name?
Yes, if you chose our domain registration services.

What if I already have a domain name?

All you have to do is submit our DNS numbers to your current registrar. You can also transfer your domain name from your registrar to us. You will not need to access several sites, enter multiple login and pasword combinations. We provide all services you might need.

Do you host international domain names?
Yes, we are able to host all international domain names.

Will I be the owner of my domain name?
Yes, you will be the sole proprietor of your site and domain name.

Could I have multiple domains pointing to the same site?
Yes, the fee is $1,95/month with no setup charges.

Will I get an email address @ my domain?
Yes, depending on the hosting plan you'll chose you will have multiple address like myaddress@mydomain.com

DNS info
Primary name server: NS.archiwebhosting.com
Secondary name server: NS2.archiwebhosting.com

POP3 + SMTP servers
You can use POP3 (used for retrieving email): mail.yoursite.com SMTP (used for sending email): mail.yoursite.com In order to send email through our SMTP server, you will first need to check your email through our POP3 server (this is a security measure used for SMTP server authentication).

Path to Date, Java, Perl, Python, Sendmail
date: /bin/date
perl: /usr/bin/perl
python: /usr/bin/python
sendmail: /usr/sbin/sendmail


 
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